Welcome to Panda Tours Log (“we,” “us,” or “our”). By accessing or using our website at pandatourslog.com and any related services (including, but not limited to, tour bookings, hotel reservations, transportation tickets, visa assistance, travel insurance), you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our services.
Acceptance of Terms
1.1 By registering, accessing, or using the Website and its services, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy.
1.2 If you do not agree to any term, please stop using the Website immediately.
Services
2.1 The Website provides online inquiry and booking of inbound China travel products, including but not limited to:
Group tours and independent travel packages
Hotel and homestay bookings
Airport transfers, private car hires, and transportation tickets
Visa assistance and travel insurance
2.2 We may adjust product details, prices, or itineraries as necessary; any material changes will be announced before you place your order.
Booking & Payment
3.1 Booking Request: Submitting a booking request on the Website constitutes an order offer to us.
3.2 Confirmation: We will confirm your order via email or phone within 24 hours of receiving your order and payment proof.
3.3 Payment:
Methods: credit/debit card, PayPal, bank transfer, etc.
Deposit: Typically 30% of the total amount is required as a deposit; the balance is due no later than 3 days before the start of the trip, unless otherwise stated on the product page.
3.4 Invoice: Electronic or paper invoices can be issued upon request.
Cancellation & Refund Policy
4.1 If You Cancel, the cancellation fee will be calculated as follows except specified cases (check after below form):
| More than 30 days | Full refund |
| 30-15 days | 20% of the total cost |
| 14-7 days | 30% of the total cost |
| 6-2 days | 50% of the total cost |
| Less than 48 hours/No show | 100% of the total cost |
4.2 If We Cancel: In case of force majeure (e.g., weather, government policy) or failure to meet minimum group size, we may cancel the tour and offer a full refund or complimentary rescheduling.
4.3 Refund Process: Refunds will be returned to the original payment method within 3 business days after cancellation confirmation.
Your Responsibilities
5.1 Provide accurate and complete personal and identification information, and ensure its validity.
5.2 Comply with China’s laws, regulations, and local customs; respect public facilities and group property.
5.3 Arrange your own visa and insurance, or purchase our assistance services.
Intellectual Property
6.1 All website content (text, images, videos, logos) is protected by copyright and other IP laws. Unauthorized reproduction or commercial use is prohibited.
6.2 By posting reviews or materials on the Website, you grant us a worldwide, nonexclusive, royaltyfree license to use, reproduce, and display them.
Disclaimers & Limitation of Liability
7.1 We are not liable for service delays or interruptions caused by network failures, thirdparty providers, or force majeure.
7.2 We are not responsible for losses resulting from your personal actions (e.g., missed departures, lost documents, health issues).
7.3 Our total liability will not exceed the total amount you paid for the affected service.
Privacy
8.1 We collect, use, and protect your personal information in accordance with our Privacy Policy.
8.2 We will not disclose your personal information to unrelated third parties, except as required by law.
ThirdParty Links
The Website may contain links to thirdparty sites. We are not responsible for the content or privacy practices of those sites.
Changes to Terms
We reserve the right to update these Terms & Conditions at any time and will post the revised effective date here. Continued use of our services constitutes acceptance of the updated terms.
Governing Law & Dispute Resolution
These Terms are governed by the laws of the People’s Republic of China. Any disputes shall be resolved through friendly negotiation or, failing that, submitted to the Beijing Arbitration Commission for arbitration under its rules.
Contact Information
If you have any questions about these Terms & Conditions, please contact us:
Email: contact@pandatourslog.com
Phone: +86 180 7516 8234